What is NLP technology and how can this help my organisation?
Natural language processing (NLP) is related to the area of human–computer interaction. Eliza uses the latest cutting edge NLP technology provided by IBM’s Watson. This technology can help your business, drastically reduce email backlog, immediate and automated email replies, lower customer complaints, improve consistency in enterprise chatbot interactions, automate enterprise chatbot processes, faster training of enterprise chatbot agents and more.
Multichannel applications can leverage CogniAPI services adding cognitive features. These include using phone, VoIp, mail, chat, web forms, etc
Where can eliza help our organisation?
eliza is able to work in many different environments and business cases. We are currently focused on business uses for Enterprise Enterprise Chatbot, Tourism and Education. We are building a tool to improve and automate human interactions.
- Automatically understand emails and take action based on the email content
- Automatically reply to live chat requests or knowledgebase searches
- Trigger business processes based on criteria
- Offer granular reporting and analytical tools to give insight on what the end-users are requesting and reacting to eliza’s replies
- Offer enterprise chatbot agents with a central system for all enterprise chatbot interactions
- Consolidating an organisation’s interaction with customers
Vertical Markets supported out of the box:
Request a new vertical market corpus, or you may also build your own. Contact us on [email protected] for more information.